Consumer Court Fines Flipkart Rs 20,000 for Canceling Customer’s Order

In a significant judgment, a consumer court in Berhampur, Odisha, has imposed a fine of Rs 20,000 on the leading e-commerce company, Flipkart, for canceling a customer's order and directed the penalty amount to be given to the aggrieved customer.

After a long legal battle, Gandhi Behera emerged victorious against Flipkart, bringing him relie after a year of struggling for justice. Flipkart has promptly handed him a cheque for Rs 20,000, as per reports.

According to the complaint, Gandhi spotted a pair of shoes on Flipkart's platform while browsing. Originally priced at Rs 4,999, the shoes were available at a discounted price of Rs 975. Without any hesitation, Gandhi placed an order for the shoes online and eagerly awaited their delivery.

However, his excitement turned into disappointment when he discovered that Flipkart had canceled his order the following day. A dejected Gandhi attempted to contact the company's helpline and express his grievances but was met with rejection. Nobody was willing to hear his complaints regarding the cancellation of his order.

Havmg grown frustrated with his attempts to resolve the matter, Gandhi approached the National Consumer helpline, which advised him to file a complaint with the local consumer court. Following this advice, Gandhi approached the Ganjam District Consumer Court and lodged a complaint against Flipkart. In his complaint, he accused Flipkart of promoting fake offers to entice customers, canceling orders without customers' consent, and causmg mental distress. After a thorough evaluation of the case, the district court acknowledged and defended Gandhi's rights as a customer, imposmg a penalty of Rs 20,000 on Flipkart. In compliance with the court's orders, Flipkart promptly presented Gandhi with a cheque for Rs 20,000, according to repotts.